FAQs

Yes, all phone cases are wireless charging compatible.

If you're looking for MagSafe compatible phone cases, check out our MagSafe phone cases collection.

We can cancel or make changes to an order that hasn't entered production. Please contact us as soon as possible and we will do our best to make it happen.

The order confirmation should be sent within a few minutes. If you can't find the email in the spam folder, please contact us so we can double check your order.

If you have received an incorrect or faulty items, please email us at hello@cutio.store or reach out to us with your order number and a photo of the item. We will do our best to make thing right.

We do not accept exchanges as all of our items are made-to-order. Exchanges are only accepted in cases where the incorrect item was sent. Exchanges are limited to the same design as the original purchase.

We offer a 1-Year Warranty on all our phone cases, iPad cases and AirPods cases, and a 6-Month Warranty on MacBook cases. Please check out our Warranty Policy for more details.

We ship worldwide to most destinations, including the US, Canada, South America, Europe, Asia, and Australia.

We offer free Standard International Shipping on all orders.

All orders are shipped from our warehouse in Lithuania via DHL. The order processing time takes around 1-3 business days. The shipping time is calculated from when the order is shipped from the warehouse to the following destinations:

• Europe: 3-10 business days.
• United States: 8-14 business days.
• Oceania: 8-16 business days.
• Rest of the world: 8-14 business days.

Once your order has been shipped, you will receive a tracking number in your shipping confirmation email, which you can track its status via Track My Order page.

No, we currently only offer Standard delivery.

We offer a 30-day Return policy. Please check our Returns Policy for more details.

To start a return, please contact us at hello@cutio.store and include the following details:

• Your name.
• Your order number (found in your order confirmation email).
• Your reason for the return.
• A picture of the items you received.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package, and you will have 14 days to send the items back to us. Items sent back to us without first requesting a return will not be accepted. Please note that the customer is responsible for covering the return shipping costs.

If you can't find the answers you're looking for, please reach out to us via email hello@cutio.store or the Contact page. Our Support team will reply to your queries within 24 hours.